Privacy Policy

1. Scope and our role

This policy applies to information Lead Win Back handles through this website, direct business communications, and customer-authorized service workflows. For website inquiries and our own business administration, Lead Win Back determines why and how information is used. When we process a business customer’s caller or lead information under that customer’s instructions, the business customer remains responsible for its customer relationship, notices, permissions, and lawful use of the service.

2. Information we collect

We may receive information directly from you, from a business customer on whose behalf we provide the service, from customer-authorized integrations, and from providers that help operate and secure the service.

3. How we use information

• →Respond to requests and communicate about a walkthrough, pilot, or service relationship.
• →Configure and provide missed-call response, lead qualification, booking support, human handoff, and reporting.
• →Authenticate administrators, prevent abuse, troubleshoot errors, and protect the website and service.
• →Respect communication preferences, record consent and opt-outs, and maintain required business records.
• →Improve service reliability and comply with applicable law, valid legal process, and contractual obligations.

5. Text messaging and phone communications

If you affirmatively check the optional SMS consent box, Lead Win Back may send one-to-one messages about your inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. We do not share mobile numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

6. How information is disclosed

We do not sell or rent personal information.

7. Cookies, security technology, and analytics

The website and its hosting providers may use essential cookies and similar technologies for security, traffic routing, fraud prevention, and administrator sessions. If you accept analytics, Lead Win Back also uses Google Analytics for Firebase to measure visits, page views, referral information, approximate region, browser or device information, and selected website interactions.

Google Analytics is blocked until you accept it. Advertising storage, advertising signals, and advertising personalization remain disabled. We do not send names, email addresses, phone numbers, form answers, message content, or other lead details to Analytics.

We do not currently use information collected through this website for cross-context behavioral advertising. Browser privacy signals are handled as required by applicable law; because practices and legal standards change, this policy will be updated before materially different tracking or advertising practices are introduced.

8. Retention

We retain information only for as long as reasonably necessary to provide the requested service, maintain accurate business and consent records, resolve disputes, protect security, and satisfy legal obligations. Retention depends on the type of record, the customer relationship, operational need, and applicable law. Connected-service information is removed after disconnection or a valid deletion request when it is no longer needed, subject to limited legal, security, backup, and fraud-prevention exceptions.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. These include access restrictions, secure transport, protected administrator sessions, and service monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your privacy choices and rights

Depending on where you live and applicable law, you may have some or all of the following choices:

• ✓Ask what personal information we maintain about you.
• ✓Request correction or deletion, subject to legal, security, and recordkeeping exceptions.
• ✓Withdraw optional SMS consent or reply STOP to opt out of text messages.
• ✓Revoke a connected account through that provider’s controls and ask us to delete associated data.
• ✓Appeal or exercise additional privacy rights where applicable, without unlawful discrimination.

We may need to verify your identity and authority before completing a request. If Lead Win Back processes information solely for one of our business customers, we may direct the request to that customer. We will not unlawfully discriminate against you for exercising an applicable privacy right.

11. Children’s privacy

Lead Win Back is a business service and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website. If you believe a child provided information, contact us so we can review and delete it as appropriate.

12. Processing in the United States

Lead Win Back operates in the United States. Information may be processed and stored in the United States and other locations where our providers operate, subject to applicable safeguards and law.

13. Third-party services and links

This website may link to third-party websites or integrate with services controlled by others. Their privacy practices are governed by their own notices. Review those notices before authorizing a connection or providing information directly to a third party.

14. Changes to this policy

We may update this policy as the website, service, integrations, or legal requirements change. The date at the top shows the latest revision. If a material change affects previously collected information, we will provide additional notice or request consent when required.